FAQ

1. Quotations and certificates

What is the currency used in my quotation?

Quotations are stated in EUR (euro). Each time, the currency in which the quotation was stated is indicated under the table with the list of offered products and in the quotation annotations.

What is the period of validity of the quotation?

Quotations are usually issued with a 7-day validity period. The validity period for the quotation is also indicated at the top of the document.

Where can I find information about delivery times?

In each quotation, the expected delivery time is indicated in the annotations, under the table with the list of quoted products.

What certificates can I get for the ordered products?

Certificates available for the offered products are always indicated in the quotation annotations. The most common certificates are: material certificate 3.1 according to EN 10 204 (for steel, glass), FDA (or equivalent – for elastomers), PED (for pressure equipment).

How much do certificates cost?

Material certificates 3.1 (usually at a cost of 10 to 60 EUR net), sometimes also FDA, as well as certificates and approvals issued on individual request of the customer are paid. A surcharge for PED certification is also required for some models. The remaining documentation is usually free of charge.

2. Order performance

To which countries do you deliver?

Typically, we deliver to all countries of the European Union. Shipping to other countries is subject to individual arrangements.

What is the lead time for my order?

Delivery time varies depending on the product category, its technical specifications and the quantity in the order batch. The usual delivery time is:

  • for manways available from stock: approximately 4-7 business days (depending on country of delivery),
  • for custom made manways: approximately 18-40 business days.

What is the delivery cost for my order?

The cost of delivery – as in the case of lead time – varies depending on the product category, its technical specifications and the quantity in the order. Delivery costs are listed in the quotation document as "transportation service".

Can I order manways with non-standard dimensions?

Yes – some manway models can be customised and adapted to meet individual requirements. To make arrangements regarding the details of your project, please contact us via e-mail.

How are the products transported?

Depending on their type and size, products are transported by various carriers – most often the following companies: DHL, DPD or GLS.

3. Payments and discounts

Is the discount indicated in the quotation included in the final price?

Yes – if a discount percentage is indicated next to an item (product/service), it is always included in the final price presented in the quotation (the quotation does not require the customer to make calculations).

What forms of payment are available? Can I pay in euros?

The default form of payment is a prepayment of 100% of the order value, made by bank transfer to the account indicated in the pro forma document.

Where can I find the account number for my chosen currency?

The bank name, account number and SWIFT code can be found at the top right of the pro forma document.

Is the price of the products lower for wholesale orders?

Yes – our wholesale orders have a lower price per item than single and occasional orders. In the case of partnership in the implementation of large projects (for example, construction of entire production lines), we provide quotes at project prices (i.e. individually determined prices below standard rates).

4. Selection of manway and spare parts

How do I choose the right manway for my project?

Manway selection:

  • by the ordering party (in the online product catalogue we have provided an option of filtering according to the most important parameters in order to facilitate self-selection),
  • by our staff (we usually send a short survey to get the details of the project).

Due to the multitude of technical parameters, the selection of a manway should be carried out by a person familiar with the characteristics of the installation in which the manway will be operated. Thus, the responsibility for choosing the right model always lies with the ordering party.

Can I purchase replacement parts for the manway I ordered?

Yes – we provide spare parts for products from our catalogue (gaskets, handwheels, lids).

In addition to stainless steel manways, are mild steel manways available?

Yes – options are available in S235JR mild steel or P265GH boiler steel for some models. In order to select a product in this material version, please contact us individually.

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